Shipping policy

Shipping Policy:

The Cleansing Space Store currently ships to the UK & Ireland. 

Please email us if you would like to purchase products outside of these areas. 

Please check all requirements (import taxes, customs regulations etc) regarding deliveries to countries outside the UK. The Cleansing Space Ltd cannot be held responsible for parcels that do not comply with the import regulations of the destination country. We do not deliver to USA or Canada. 

Delivery charges for orders to be delivered to non-UK addresses are calculated by the weight of your order and the delivery country. This is automatically calculated for you in the checkout section of our website when you place an order. 

Courier-delivered parcels require a signature. If your parcel is visually damaged on arrival, you can refuse the parcel. The goods will then be directly returned to us. You will then need to contact our Customer Services department as soon as possible, and we will at your preference either resend your goods or offer you a refund. 

On opening your parcel, if you find an item is damaged please contact our Customer Services department within 3 working days.

You can email our Customer Service department via our online Contact Form

We cannot guarantee a delivery date for overseas orders. As a guide if you have not received your order within 7 working days, please contact our Customer Services department.

We may, from time to time, change our nominated courier to enable us to give you the best delivery service possible.